ku9i Privacy Policy

1. Introduction

Welcome to ku9i. We are committed to protecting the privacy and personal information of every player who uses our online gaming platform. This Privacy Policy explains in clear terms what data we collect, why we collect it, how we use it, and the rights you have over your own information.

By registering an account or using any service on ku9i, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, you should discontinue use of the platform. This policy applies to all users accessing ku9i from Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2. Information We Collect

To provide a safe, personalised, and legally compliant gaming experience, ku9i collects several categories of information. We only collect what is genuinely necessary and proportionate to the purposes described in this policy.

Account and Identity Information

• Full name, username, and date of birth (to verify the 21+ age requirement)
• Email address and mobile phone number
• Residential address and national identification details where required by compliance rules
• Account login credentials (passwords are stored in encrypted form and never visible to our staff)
• Profile preferences, language settings, and communication preferences

Financial and Transaction Information

• Deposit and withdrawal amounts, transaction dates, and transaction IDs
• Payment method identifiers such as bKash or Nagad mobile wallet numbers (full account credentials are never stored on our servers)
• Betting history, game activity records, bonus usage, and balance history

Technical and Usage Information

• IP address, device type, operating system, and browser type
• Session duration, pages visited, click patterns, and feature interactions
• Cookies and similar tracking technologies — see the Cookies section below for full details

3. How We Use Your Information

ku9i uses your personal data solely for legitimate purposes related to operating, improving, and securing our platform. We do not sell or rent your personal information to any third party for their own marketing purposes. Specifically, your data is used for the following reasons:

• To create and manage your ku9i account, verify your identity, and maintain account security
• To process deposits, withdrawals, and wagers through bKash, Nagad, Rocket, Upay, and other supported payment channels
• To provide customer support, respond to queries, and resolve disputes in a timely manner
• To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities
• To send you relevant platform updates, bonus offers, and promotional communications — you may opt out at any time
• To analyse usage patterns and improve platform performance, game selection, and the overall user experience

4. Sharing of Your Information

ku9i does not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the limited circumstances described below. Any third party that receives your data is contractually obligated to protect it and may only use it for the specific purpose for which it was shared.

• Service providers and technology partners who assist in operating the platform (payment processors, game providers, hosting infrastructure)
• Fraud prevention and identity verification partners to ensure platform integrity and protect all players
• Regulatory or law enforcement authorities when required by applicable law, court order, or other legal process

We do not share your data with advertising networks, data brokers, social media analytics firms, or any entity whose primary business involves reselling user data. Your gameplay data, betting history, and financial information remain confidential within ku9i and its authorised operational partners.

5. Cookies and Tracking Technologies

ku9i uses cookies and similar technologies to keep your session active, remember your preferences, and gather aggregate analytics that help us improve the platform. Cookies are small text files stored on your device and do not contain personally sensitive information on their own. We use three main categories of cookies:

• Essential cookies: required for the platform to function correctly, including login sessions, security tokens, and cart state
• Functional cookies: remember your language preference, display settings, and other non-essential but convenience-enhancing choices
• Analytics cookies: collect anonymised, aggregated data about how visitors navigate and interact with ku9i, helping our team identify areas for improvement

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling essential cookies may impair your ability to log in or use core platform features. We do not use third-party advertising cookies or behavioural retargeting technologies.

6. Data Security

Protecting your data is a core responsibility at ku9i. We implement industry-standard security measures across all layers of our platform, including SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage for passwords and sensitive account data, access controls that limit which staff members can view or edit personal information, and regular security audits of our infrastructure and codebase.

While we apply rigorous security practices, no online system can guarantee absolute security. In the event of a data breach that could materially affect your rights or freedoms, we will notify affected users promptly and take all reasonable steps to mitigate the impact.

7. Data Retention

ku9i retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy. In practice this means: account data is retained for the duration of your active account plus an additional period required by applicable financial and compliance regulations; transaction records are retained for a minimum of five years to satisfy anti-money-laundering obligations; technical logs and analytics data are retained for up to twelve months before being anonymised or deleted.

When your account is permanently closed, we will delete or anonymise your personal data within a reasonable timeframe, subject to any legal retention obligations that override our standard deletion schedule.

8. Your Rights

ku9i respects your right to control your own personal information. As a registered user of our platform, you have the following rights regarding the data we hold about you:

• Right of access: you may request a copy of all personal data ku9i holds about you
• Right to rectification: if any of your data is inaccurate or incomplete, you may ask us to correct it
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data
• Right to restrict processing: you may ask us to pause the processing of your data in certain circumstances
• Right to object: you may opt out of marketing communications at any time by contacting our support team

To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within 30 days. Please note that exercising certain rights (such as erasure) may require account closure, as some data is essential to the provision of our services.

9. Payment Data and Financial Privacy

Financial transactions on ku9i are processed through trusted payment partners including bKash, Nagad, Rocket, and Upay. When you make a deposit or withdrawal, the transaction is handled by the relevant payment provider's own secure system. ku9i receives only a confirmation record and a transaction reference — we never receive or store your full mobile banking PIN, OTP, or password.

We recommend that all users protect their payment account credentials carefully, use unique PINs for gaming-related transactions, and contact our support team immediately if they suspect any unauthorised financial activity related to their ku9i account.

10. Age Restriction and Underage Use

ku9i is strictly an adults-only platform. Players must be 21 years or older to register and use our services. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user is under 21, we will immediately suspend their account, void any related transactions, and delete their personal data in accordance with this policy. If you are a parent or guardian and believe that a minor has registered on ku9i, please contact us immediately at [email protected] so we can take prompt corrective action.

11. Changes to This Privacy Policy

ku9i may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered users via the email address associated with their account and display a prominent notice on the platform for a reasonable period following the update.

Your continued use of ku9i after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your data. The date at the top of this policy indicates when it was last revised.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ku9i handles your personal data, our support team is available 24/7 and will respond within one hour during Bangladesh Standard Time (UTC+6) business hours.

Email: [email protected]